Senior Services Coordinator

IRMO CHAPIN RECREATION COMMISSION

JOB DESCRIPTION

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GENERAL STATEMENT OF JOB

Under occasional supervision, recruits, trains, schedules, and directs paid and volunteer staff in the preparation of home delivered and congregate meal programs, transportation and other activities for senior citizens. Performs related administrative and para-professional work as required. Reports to the Senior Services Manager.

SPECIFIC DUTIES AND RESPONSIBILITIES

ESSENTIAL JOB FUNCTIONS

Outreaches and assesses all senior who desire to participate in congregate and home delivered meal program and those needing transportation.

Interacts with family members when needed for the well-being of the client.

Assists with needs; refers to necessary agencies such as Home Instead, Senior Resources, Urban League, Day Care, CLTC, Lexington Aging Program, etc.

Ensures that all Federal guidelines are followed and records are kept.

Develops and organizes new programs to ensure viability and growth among the senior programming.

Promote and increase senior participants and engagement at each location.

Assists site managers with planning monthly activity calendar.

Checks accuracy of daily meal vouchers; orders supplies for caterer.

Performs end of month reports.

Organizes and maintains donated medical equipment.

Loans equipment to seniors at their request when available.

Attends necessary trainings related to senior services such as caterer, site manager meetings, first aid and CPR, etc.

Receives, reviews and/or prepares and processes various records and reports including request for home delivered meal service, request for congregate meal service, request for transportation, request for senior activities, and request for external services, as well as ensuring home delivered meal client’s addresses are current and congregate client’s information is up-to-date and accurate.

Interacts and communicates with various groups and individuals such as the Park Director, Senior Services Manager, volunteers, meal site staff, co-workers, congregate meal clients, other agency senior services employees, and the general public.

Planning, organizing and attending Senior trips (day trips as well as extended).

Plans and assists with special events and fundraising.

Pursue speaking engagements monthly to educate the community on senior programs.

ADDITIONAL JOB FUNCTIONS

Attends staff meetings twice a month.

Performs other duties as required.

MINIMUM TRAINING AND EXPERIENCE

Requires an Associate’s degree in social work, business, or other relevant field supplemented by one to two months of responsible experience in social services, recreation, or closely related field; or an equivalent combination of education, training, and experience that provides the required knowledge, skills, and abilities.  Must possess a valid state driver’s license.

MINIMUM QUALIFICATIONS OR STANDARDS REQUIRED

TO PERFORM ESSENTIAL JOB FUNCTIONS

Physical Requirements:  Tasks involve the ability to exert moderate, though not constant, physical effort, typically involving some combination of climbing, balancing, stooping, kneeling, crouching and crawling, and the lifting, carrying, pushing and/or pulling of objects and materials of moderate weight (up to 20 pounds) and occasionally heavier weight (up to 30 pounds).

Data Conception:  Requires the ability to compare and/or judge the readily observable functional, structural or compositional characteristics (whether similar to or divergent from obvious standards) of data, people, or things.

Interpersonal Communications:  Requires the ability of speaking and/or signaling people to convey or exchange information.  Includes giving assignments and/or directions to volunteers and receiving assignments and/or direction from supervisor.

Language Ability:  Requires ability to read a variety of policy and procedure manuals, food preparation guides, maps, assessments, etc.  Requires the ability to prepare reports, records, correspondence, schedules, assessment reports, etc., with proper format, punctuation, spelling, and grammar, using all parts of speech.  Requires the ability to speak with and before others with poise, voice control, and confidence.

Intelligence:  Requires the ability to apply principles of logical thinking to define problems, collect data, establish facts and draw valid conclusions; to deal with several abstract and concrete variables.  Requires the ability to apply influence systems in providing volunteer leadership; to learn and understand relatively complex principles and techniques; to make independent judgments in absence of supervision; to acquire knowledge of topics related to primary occupation.  Must have the ability to comprehend and interpret received information.

Verbal Aptitude:  Requires the ability to record and deliver information, to explain procedures, to follow and give verbal and written instructions; to interview, teach and counsel volunteers and clients. Must be able to communicate effectively and efficiently with persons of various ages, educational and cultural backgrounds. 

Numerical Aptitude:  Requires the ability to add and subtract totals, to multiply and divide, to determine percentages and decimals and to determine time.  Must be able to use practical applications of fractions, percentages, ratio and proportion. Must be able to use practical applications of statistics.

Form/Spatial Aptitude:  Requires the ability to inspect items for proper length, width, and shape, and visually read various information.

Motor Coordination:  Requires the ability to coordinate hands and eyes using office and specialized machinery; to operate motor vehicles.

Manual Dexterity:  Requires the ability to handle a variety of items, keyboards, office equipment, control knobs, buttons, switches, catches, etc.  Must have moderate levels of eye/hand/foot coordination.

Color Discrimination and Visual Acuity: Requires the ability to differentiate colors and shades of color; requires the visual acuity to determine depth perception, peripheral vision, inspection for small parts; preparing and analyzing written or computer data, etc.

Interpersonal Temperament:  Requires the ability to deal with people beyond giving and receiving instructions. Must be adaptable to performing under stress when confronted with emergency situations or tight deadlines. 

Physical Communications:  Requires the ability to talk and hear: (talking: expressing or exchanging ideas by means of spoken words; hearing:  perceiving nature of sounds by ear).

PERFORMANCE INDICATORS

Knowledge of Job:  Has thorough knowledge of the methods, procedures, and policies of the Recreation Commission as they pertain to the performance of duties of the Senior Services Coordinator. Has knowledge of the organization of the Department and of related departments and agencies. Has knowledge of the laws, ordinances, standards, and regulations pertaining to the specific duties and responsibilities of the position. Has knowledge in the areas of social services, program management, and business. Has good knowledge of social work case management principles and techniques. Is able to plan, coordinate and implement day trips and extended trips designed for seniors. Is familiar with general principles of counseling. Has good knowledge of nutritional needs of clients and of meal preparation and delivery methods. Is able to use independent judgment in providing services to homebound and aging clients in some non-routine situations. Is able to make sound, educated decisions. Has knowledge of administrative principles involved in planning, coordinating and implementing various programs and related activities. Is able to plan, schedule, and oversee the work of assigned volunteers.  Is able to offer training and assistance to volunteers, co-workers, and employees of other departments as required. Is able to take the initiative to complete the duties of the position without the need of direct supervision. Is able to plan, organize, and prioritize daily assignments and work activities.  Is able to learn and utilize new skills and information to improve job performance and efficiency.  Is able to read and interpret complex materials pertaining to the responsibilities of the job. Is able to prepare required reports with accuracy and in a timely manner. Has knowledge of the terminology and various professional languages used within the department. Has knowledge of how to maintain effective relationships with personnel of other departments, professionals, and members of the public through contact and cooperation. Is able to maintain positive customer-focused relationships with co-workers, supervisors, agencies, the general public, and all other internal and external customers. Has knowledge of how to personally demonstrate appropriate customer service skills. Has thorough knowledge of proper English usage, vocabulary, spelling, and basic mathematics. Has knowledge of modern office practices and technology. Has knowledge of and skill in the use of computers for word processing and records management. Has knowledge of applicable occupational hazards and safety precautions.  Is able to perform duties effectively despite infrequent exposure to temperature and weather extremes, humidity, violence, machinery hazards, traffic hazards, etc. Has knowledge of how to react calmly and quickly in emergency situations. 

Quality of Work:  Maintains high standards of accuracy in exercising duties and responsibilities. Exercises immediate remedial action to correct any quality deficiencies that occur in areas of responsibility. Maintains high quality communication and interaction with internal and external entities with whom the position interacts.

Quantity of Work:  Performs described Essential Functions and related assignments efficiently and effectively in order to produce quantity of work which consistently meets established standards and expectations.

Dependability:  Assumes responsibility for completing assigned work. Completes assigned work within deadlines in accordance with directives, policy, standards and prescribed procedures.  Maintains accountability for assigned responsibilities in the technical, human and conceptual areas.

Attendance:  Attends and remains at work regularly and adheres to policies and procedures regarding absenteeism and tardiness.  Provides adequate notice to higher management with respect to vacation time and leave requests.

Initiative and Enthusiasm:  Maintains an enthusiastic, self-reliant and self-starting approach to meet job responsibilities and accountabilities.  Strives to anticipate work to be accomplished, and initiates proper and acceptable action for the completion of work with a minimum of supervision and instruction.

Judgment:  Exercises analytical judgment in areas of responsibility. Identifies issues or situations as they occur and specifies decision objectives.  Identifies or assists in identifying alternative solutions to issues or situations.  Implements decisions in accordance with prescribed and effective policies and procedures and with a minimum of errors. Seeks expert or experienced advice where appropriate and researches issues, situations and alternatives before exercising judgment.

Cooperation:  Accepts supervisory instruction and direction and strives to meet the goals and objectives of same.  Questions such instruction and direction when clarification of results or consequences are justified, i.e., poor communications, variance with established policies or procedures, etc. Offers suggestions and recommendations to encourage and improve cooperation intra- and inter-departmentally.

Relationships with Others:  Shares knowledge with managers, supervisors and co-workers for mutual benefit. Contributes to maintaining high morale among all employees.  Develops and maintains cooperative and courteous relationships inter- and intra-departmentally, and with external entities with whom the position interacts.  Tactfully and effectively handles requests, suggestions and complaints in order to establish and maintain good will.  Emphasizes the importance of maintaining a positive image.

Coordination of Work:  Plans and organizes daily work routine.  Establishes priorities for the completion of work in accordance with sound time-management methodology.  Avoids duplication of effort.  Estimates expected time of completion of work elements and establishes a personal schedule accordingly.  Attends required meetings, planning sessions and discussions on time.  Implements work activity in accordance with priorities and estimated schedules. 

Safety and Housekeeping:  Adheres to all established safety and housekeeping standards.  Ensures such standards are not violated. 

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DISCLAIMER:  This job description is not an employment agreement or contract.  Management has the exclusive right to alter this job description at any time without notice.